BEFORE YOUR NEXT TRIP

Good questions.
Clear answers.

Find help with our travel essentials, your order and the journey ahead.

Shopping with Qlayon

What can I find at Qlayon?

Travel essentials for packing, resting and enjoying the journey: Travel Rest Mask, Travel Backpack, Travel Seat Cushion, Flight Compression Socks and Airplane Phone Holder.

Can I buy accessories separately?

Yes. The socks are sold by the pair and the phone holder individually. Each product page shows the available options and what is included.

Travel Rest

What does the Travel Rest Mask do?

The eye mask covers your eyes while leaving your nose and mouth uncovered. The padded head support attaches to a suitable seat, giving your head a place to rest while seated.

How does the head support attach to the seat?

Wrap the band around a separate headrest, or around the upper backrest of a suitable seat without a separate headrest. Keep the padding on your side of the seat, then adjust the mask and straps before settling in.

Will it fit every airplane seat?

No. Seat dimensions and construction vary, and the band needs a clear path around the headrest or upper backrest. Check your seat before use and follow your airline and crew instructions. See the seat attachment examples.

Is the mask adjustable?

The mask and head support have adjustable straps. Tighten or loosen them to find a comfortable fit. The Travel Rest setup is designed for women and men.

Is the arm support part of the mask?

No. The arm support is a separate fabric piece that wraps over your shoulders and around both arms, giving your forearms a place to rest in front of you. It comes with Complete Kit and 2 Complete Kits.

What comes with 1 Mask?

1 Mask includes one eye mask with its padded head support and one carry bag. The separate arm support is not included with this option.

What comes with Complete Kit?

Complete Kit includes one eye mask with padded head support, one separate fabric arm support, one carry bag and one pair of flight compression socks. Standard shipping is included.

What comes with 2 Complete Kits?

2 Complete Kits includes two masks with their padded head supports, two separate arm supports, two carry bags, two pairs of flight compression socks and two airplane phone holders. Standard shipping is included. Compare the current options on the Travel Rest page.

Is the carry bag included?

Yes. A carry bag comes with every Travel Rest set, including 1 Mask. The 2 Complete Kits option includes one bag for each set.

How should I clean my Travel Rest set?

Gently hand wash the mask, padded head support and fabric arm support. Let them air dry completely before storing. Follow the care labels on the other included accessories.

Where do you ship?

QLAYON ships to eligible destinations shown at checkout. Shipping fees and any free-shipping threshold are determined in your checkout currency. See our Shipping Policy for destinations, fees and estimates.

Will my order arrive before my trip?

Delivery times are estimates, not guaranteed arrival dates. Allow time for shipping before your departure and check the current delivery information before ordering. Tracking details are sent with your shipment confirmation.

What is the return policy for Travel Rest?

Travel Rest orders have a 30-day trial after delivery, including 1 Mask, Complete Kit and 2 Complete Kits. Email contact@qlayon.com within 30 days with your order number to request return instructions before sending anything back. Return the complete set with its components and included gifts. Return shipping is at your expense. Read the full return and refund conditions.

How can I get help with my order?

Use our contact form or email contact@qlayon.com. Include your order number if you have already ordered. For an address correction, delayed shipment or damaged parcel, explain what happened so our team can help. Cancellation requests can be made before fulfilment; contact us for the next steps.

Travel accessories

Where can I find the details for each accessory?

Visit the product page for the contents, available options and care information for your chosen accessory.

Explore travel essentials

Travel Backpack

What comes with the Travel Backpack?

The planned single-bag offer includes one backpack, one external vacuum pump and one phone holder. The two-bag offer includes two of each. See the backpack page for the selected offer and its contents.

Will the backpack fit every airline’s cabin allowance?

Airline limits vary by carrier, fare and route. Check the permitted dimensions and weight for your booking before travelling.

Ask about the backpack

Orders & returns

Where can I find my tracking?

Tracking details are sent with your shipment confirmation. If you need help, contact us with your order number.

How do I arrange a return?

Read our return policy, then contact us before sending anything back.